Tenants

We’re here to help

We know that many families want to have the choice and flexibility that the private rented sector offers but for various reasons (such as initial costs) it can be difficult to find a home. Our team understands that facing homelessness is a distressing experience and we can support you throughout the lettings process and your tenancy.

We assist families on the council’s housing waiting list, who are homeless or at risk of homelessness, in  to private rented properties offered by landlords at more accessible rent levels. There are eligibility criteria to be referred to Worcester City Lettings properties and these are detailed below.

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Our Criteria

We only accept referrals from Worcester City Council Housing and Welfare Options Team. In addition, you must meet the following criteria:

  • Be a family household
  • Have a local connection to Worcester
  • Be registered on Housing for you
  • Be experiencing homelessness or at risk of becoming homeless
  • Have savings of less than £1,000
  • Not own your own home or have a tenancy elsewhere

If you want more information about whether Worcester City Lettings is an option for your family, please get in touch with us.

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If you are homeless or face losing your home please contact the Housing and Welfare Options Team.

What can Worcester City Lettings offer you?

Our Worcester City Lettings team works to provide:

Family housing in the private rented sector

We can assist you to find safe, good quality private rented housing.

Accessible rents

Properties via Worcester City Lettings will be accessible at lower rents than you will find on the high street

Long-term tenancies

Our aim is to help people to maintain and manage their tenancies

Support and advice

Our team can offer support with accessing benefits, budgeting, form-filling, getting white goods, furniture, household items and sign post you to other support officers and agencies.

Frequently Asked Questions

I’m homeless or about to become homeless, what should I do?

If you think you might be homeless or at risk of becoming homeless (for example your current landlord has served you notice to leave), you should make contact with the Housing and Welfare Options team as soon as possible and complete a Homeless Self-Assessment Form.

How can I access private rented accommodation through the scheme?

Once you are allocated a Housing Solutions Officer they will refer you for any suitable properties that are advertised.

Will I get to view the property before I sign up?

Absolutely! You will get to view the property and meet the landlord before signing the tenancy agreement.

What sort of tenancy will I be given?

You will usually be given a 6 month assured shorthold tenancy to begin with. Although other types of tenancy may be issued, depending on your individual circumstances.

What is a deposit bond and how does it work?

A deposit bond (cashless deposit) works in exactly the same way as a cash deposit, except instead of paying upfront, you are only charged if there is a claim for damage or rent arrears at the end of the tenancy.

Are there any costs to tenants for using the scheme?

There is no charge for tenants to access the scheme.

What support will I be given during my tenancy?

A Worcester City Lettings officer will visit you regularly (every 3- 6months) to check that you are managing your tenancy. We can assist with low-level support needs such as budgeting or form filling. If you require further support we can signpost you to appropriate organisations or refer you for support from our Housing Outreach Team.

Want to know more?

To find out more about Worcester City Lettings, please contact us.

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